At the Children’s Museum of Franklin, we believe that play changes lives — and so do the people who make it possible. Every day, hundreds of smiling faces walk through our doors to explore hands-on exhibits, spark imagination, and build connections. Behind every smile is a team member who makes this space run smoothly.
Ways to Join Us
Become a Visitor Experience Associate
Based at the Museum reception desk, the Visitor Experience Associate serves as the first point of contact for guests visiting the Children’s Museum of Franklin. This team member plays a key role in creating a welcoming, informative, and safe environment for children, families, and groups. The ideal candidate is enthusiastic, dependable, customer-focused, and passionate about providing exceptional guest experiences in an educational and playful setting.
In addition to supporting guest services, this role shares responsibility for maintaining a clean, organized, and tidy museum environment. From helping reset exhibits to ensuring common areas remain safe and inviting throughout the day, the Visitor Experience Associate helps preserve the joyful, welcoming space our community values.
See below for details and to apply.
Volunteer at the Museum
We welcome teens and adults into our space as volunteers to support hands-on learning, help to care for our space, and greet visitors. Learn more >>
If you’re passionate about creating joyful experiences, believe every child deserves a place to belong, and want to be part of something growing and meaningful in Franklin, we’d love to meet you.
Visitor Experience Associate
Location: 157 Cottage Street, Franklin, MA 02038
Employment Type: Part-Time, Hourly
Pay rate: $15/hour
Key Responsibilities:
Greet all visitors warmly and professionally upon arrival.
Sell tickets, memberships, and merchandise using the point-of-sale (POS) system.
Answer phone calls, respond to inquiries, and provide accurate information about museum exhibits, events, and policies.
Check in group reservations and assist with school or program coordination.
Monitor museum entry and exit points to ensure guest safety and security.
Provide orientation and directions to exhibits, restrooms, and amenities.
Assist with lost and found, minor first aid incidents, and emergency procedures as trained.
Help maintain the cleanliness and organization of the front desk and lobby area.
Communicate effectively with other staff and volunteers to support smooth museum operations.
Assist with visitor feedback collection and reporting.
General pickup and organization of exhibit areas.
Qualifications:
Minimum 1 year of experience in customer service, hospitality, or a public-facing role, preferred.
Excellent verbal communication and interpersonal skills.
Ability to remain calm and courteous under pressure.
Basic computer skills and familiarity with POS systems.
Passion for working with children and families in a dynamic environment.
Compensation and Benefits:
Compensation will be commensurate with experience and determined by the Executive Directors, with guidance from the Board of Directors.
About the Children’s Museum of Franklin
Children’s Museum of Franklin is a community-focused 501(c)3 non-profit organization serving Franklin, MA and the surrounding region. We believe that play is integral to learning and development. With that at heart, we’re building an interactive and imaginative space where children and families can come together to discover, imagine, and grow through play and exploration.
Children’s Museum of Franklin is an equal opportunity employer and is committed to fostering an inclusive environment for all employees and guests.